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Service Philosophy

Service Philosophy

TIACHEN

AFTER-SALES SERVICE

 

Tiachen Medical has carefully built its brand. Based on the careful care of the brand, the company has continuously introduced cost-effective and high-quality products to the market. At the same time, with leading independent technology and rich customer service experience, the company helps customers reduce maintenance costs, resolve medical risks, and expand medical care. business and create more value for clinical practice. The company has established an all-round, full-time and full-process after-sales service system to meet the needs of customers to the greatest extent.

TIACHEN

SERVICE TEAM

 

Tiachen Medical has a professional after-sales service team, which covers East China, West China, South China, and North China. As the after-sales service engineer of Tiachen  Medical , he has undergone strict professional technical training and continuous professional technical assessment before and during his employment. He has solid professional knowledge and rich maintenance experience, and can quickly and efficiently solve customers' problems in the use of equipment. various problems encountered.

Tiachen  Medical always puts customer satisfaction first, and builds a service network that is constantly close to customers. After-sales service offices are all over the country, many professional engineers, and quick service response. We rely on speed and professionalism to provide customers with more considerate services .

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Remarkable Solutions

In after-sales service, Tiachen Medical provides customers with comprehensive equipment service solutions according to their professional needs. In addition to providing professional technical services and timely spare parts warranty, we also provide regular maintenance services for customers, so as to enable customers to obtain the wonderful experience brought by services.

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Advanced Service Concept

(1) Provide users with the required preliminary information in a timely manner before the arrival of equipment

(2) Be responsible for installation and debugging of equipment after the arrival of equipment

(3) Provide instrument operation training for technicians who operate the instrument, and offer guidance in terms of the basic maintenance and quality control of the instrument

(4) After the installation and debugging of equipment are qualified, the after-sales engineer will pay a regular return visit

(5) Open the hotline for free services, provide 7×24 uninterrupted services, after-sales service hotline: 86-755-86713679

(6) Perfect original factory technical support and advanced remote technical service platform

(7) Provide timely response within 1 hour upon the receipt of fault report from customers

(8) Arrive at the site within 48 hours to solve problem for the customer until achieving customer satisfaction

(9) After fault repair, the after-sales engineer will conduct regular follow-up

TIACHEN

Excellent Equipment Support

(1) Professional original factory training engineer

(2) Spare parts warranty of the whole unit

(3) Deliver spare parts while arranging the engineer for on-site maintenance, so as to save the waiting time during fault

TIACHEN

Remarkable Solutions

In after-sales service, Tiachen provides customers with comprehensive equipment service solutions according to their professional needs. In addition to providing professional technical services and timely spare parts warranty, we also provide regular maintenance services for customers, so as to enable customers to obtain the wonderful experience brought by services.

TIACHEN

Advanced Service Concept

(1) Provide users with the required preliminary information in a timely manner before the arrival of equipment

(2) Be responsible for installation and debugging of equipment after the arrival of equipment

(3) Provide instrument operation training for technicians who operate the instrument, and offer guidance in terms of the basic maintenance and quality control of the instrument

(4) After the installation and debugging of equipment are qualified, the after-sales engineer will pay a regular return visit

(5) Open the hotline for free services, provide 7×24 uninterrupted services, after-sales service hotline: 86-755-86713679

(6) Perfect original factory technical support and advanced remote technical service platform

(7) Provide timely response within 1 hour upon the receipt of fault report from customers

(8) Arrive at the site within 48 hours to solve problem for the customer until achieving customer satisfaction

(9) After fault repair, the after-sales engineer will conduct regular follow-up

TIACHEN

Superior Equipment Assurance

(1) Professional original factory training engineer

(2) Spare parts warranty of the whole unit

(3) Deliver spare parts while arranging the engineer for on-site maintenance, so as to save the waiting time during fault

TIACHEN

Follow Tiachen

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TIACHEN
  • Add: 301, Block A, Building #1, Phase 2, Gaoxinqi Industrial Zone, 1st Liuxian Road, Bao’an District, Shenzhen

  • Add:3rd Floor, Building B, Youlitong Technology Park, No. 56 Qingsong Road, Pingshan District, Shenzhen

  • service@tiachen.com.cn

© COPYRIGHT 2022 Shenzhen Tiachen Medical Technology Co., Ltd.. ALL RIGHTS RESERVED    粤ICP备19151424号   SEO

TIACHEN
TIACHEN

Follow Tiachen

  • Tel:0755-86713679

  • Add: 301, Block A, Building #1, Phase 2, Gaoxinqi Industrial Zone, 1st Liuxian Road, Bao’an District, Shenzhen

  • Add:3rd Floor, Building B, Youlitong Technology Park, No. 56 Qingsong Road, Pingshan District, Shenzhen

  • service@tiachen.com.cn

Copyright: Shenzhen Tiachen Medical Technology Co., Ltd.,  粤ICP备19151424号